A Quick Q&A Regarding Delivery
How much does delivery cost?
- There is only one delivery charge if the order can be satisfied in a single consignment.
- This charge adjusts to reflect the size of the parcel(s) to be delivered and the delivery area, ranging from around £4 up to £90 when a pallet or dedicated van delivery is required to a remote place.
- The exact amount will be shown in your basket as you add it to your order and at checkout.
- Orders that contain plants with different planting seasons will be split and sent out at the correct time for planting. When this happens, there will be a supplementary delivery charge for additional deliveries
Where does Ashridge deliver?
- Anywhere on mainland Great Britain and the Isle of Wight (please note the surcharges mentioned above).
- Not to any other offshore destinations, including Northern Ireland, the Isle of Man, the Isles of Scilly, the Isle of Skye, Channel Islands, Orkneys etc
Do I have to sign for my delivery?
No signature is required. Our couriers will leave your delivery in a safe place if at all possible.
When will my order be delivered?
- We email you to let you know your order is nearly ready to be packed, so you have a better idea of arrival dates and can postpone delivery if you are going to be away.
- You then receive another email on the day of despatch to help with tracking.
What happens if there is a delay between delivery & planting?
Your bareroot plants will be packed so that they can safely be left in their wrapping for 7-10 days before planting. Store them in a cold place, ideally outdoors, not protected from frost but out of direct sunlight. Leave them to freeze outside, but do not move them around when they are frozen. If planting is delayed for two weeks, we advise unwrapping them just enough to get a hose into the bag(s) and wet down the roots to make sure they stay moist. Cut a slit in the bottom of each bag to allow for drainage. Do not leave your plants sitting in a bucket of water: roots like to be slightly moist, not drowned! Pot-grown plants should be unpacked as soon as possible after delivery. You can keep them unplanted for weeks in winter without much attention & in summer with watering every other day without rain.
Latest Despatch Information
- We use 24-hour courier services where possible.
- You will be notified by email when your order is dispatched.
- Orders are despatched once all the line items are ready.
- Delays can be caused by factors outside our control, such as the weather.
Please be patient and check your spam folder for our emails (whitelist us if you find one there!).
Please only reply directly to the emails we send you; don't send separate, follow-up emails because we deal with the oldest outstanding emails first, and a newer email from you goes to the back of the queue.
The most important thing is that you get top-quality plants...
For more details, please also make yourself acquainted with our full terms and conditions
Please note: All questions relating to orders and delivery assume that the order can be satisfied in a single delivery. Where that is impossible, perhaps because of the seasonality of the plants involved, we will let you know as soon as possible.
Plant Specific Delivery Seasons
Standard Trees, Fruit Trees, Hedging, Soft Fruit, Roses
- Bareroot plants are delivered between November - March
- Pot grown plants are delivered year round
- Pot grown plants are delivered year round
- Dry bulbs are delivered between September - November
- Bulbs in the green are delivered February - April
- Dahlia tubers are delivered between March - April
Lavender - Delivered between April / June - September (weather permitting)
Herbs - Delivered through Spring & Summer, approx March-September.
- Seedlings in jumbo plugs are delivered between March - July
- Seed packets year round
Collections
- We are open for customer collections on Friday only.
- Please place your order online first and write a message to Ashridge in checkout in the box provided, letting us know you would like to collect.
- Our postcode is BA7 7NJ
Delivery Timescales Sometimes Change!
You are buying living plants, some of which can only be moved when the weather is right.
This is especially true of bareroot plants, which are lifted to order to be as fresh as possible. We are all at the mercy of the frost and rain: plants cannot be lifted by us, or planted by you, when the soil is freezing or if the ground is too wet.