Bareroot Guarantee Terms

Introduction

When you receive a potted plant, you can clearly see whether it is alive or not.

• If you think something is wrong with any plant we deliver, you can Contact Us and arrange to return it within seven days.

But when you receive a bareroot plant, there is no real way to know if it's in top condition, or whether its roots were left to dry out, making it dead on arrival.
We store our bareroot plants in a state of the art cold storage shed, but you don't need to take our word for it!

• We want you to have peace of mind, knowing that we will refund bareroot plants that fail in their first year. 
• If your bareroot plants die in their first 12 months, you only need to send us good quality photographs of the failures, and a description of the problem so we can advise you on how to avoid it in future.

Disclaimer

If you take care of your plants at your end, we guarantee that they will grow.

This means you should: 

• Plant promptly, according to our instructions
• Plant in a suitable location & soil for the species
• Apply Rootgrow to the roots of all woody plants
• Stake standard size trees correctly
• Keep new plants watered and weed free for their first year

Subject to the above and the exclusions below, we provide a 12-month refund guarantee on all naturally long-lived and hardy plants you buy and plant on the UK mainland.

We guarantee all our bareroot plants, and non-evergreen potted plants delivered in winter (i.e. when they have no leaves). 

The guarantee does not apply to these groups of plants:

• With a life expectancy of less than 24 months (e.g. annual bedding plants).
• Any bulbs or Dahlia tubers.
• Any potted or root balled evergreen plants.
• Any hedging delivered in troughs.

Nor to any plants that are:

• Bought at an end-of-season sale.
• Delivered as plugs.
• Given to or used by third parties.
• Potted and despatched from 1st April - 31st October.

When you need to claim

With any plant that was delivered barerooted, please wait until the first week of July before taking pictures and claiming, as newly planted stock can be slow to come into leaf.

1. Take several good-quality pictures of the dead plant from different angles, both close-up and from a little distance away, to include the surroundings.

2. Tell us using the Contact Us form and let us have: 

• A description of the problem
• The order number
• Images of the plant

After we agree to the claim, choose between

• A direct refund for the original cost of the guaranteed plant/s, or,
• An Ashridge voucher worth the value of the refund plus 20%. 
  e.g. if the refund value is £100, we give you a voucher for £120. 

Other Terms & conditions

• We reserve the right to refuse a refund for any reason, which in practice is lack of care: every year, we get a few requests for a refund on plants that were never planted!
• Ashridge Gift Certificates and delivery charges are not covered. 
• Refund vouchers are valid for 12 months from the date of issue.